Frequently Asked Questions
Everything you need to know about your order and our collections.
How long will it take for my order to ship?
Standard processing takes 3-5 business days. Once shipped, domestic delivery typically takes 5-7 business days, while international orders may take 2-4 weeks depending on customs.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please note that limited edition collectibles and intimate apparel are final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How can I track my package?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.
Can I cancel or modify my order after it's placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 1 hour of purchase. Please contact customer support immediately for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.