Returns & Exchanges

At Melanie Martinez, we want you to be completely satisfied with your purchase. If your item is not quite right, you may return or exchange eligible products within 30 days of delivery for a full refund or store credit.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its original, unworn condition.

• 3.
  Ship the Item

  Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, your refund will be processed back to your original payment method within 7-10 business days.